There may be several reasons for this. If you have encountered an error while purchasing, such as "Transaction declined, gateway rejected,” please try the following steps:
- Try using a different web browser to place your order
- Make sure that the billing address is correct and any unit numbers are listed exactly how it was inputted in your banking records
- If you have moved within the last 5 years, it is possible it is not recognizing your new address
- Please verify with your bank or credit union if they support AVS
- If you are purchasing internationally, please verify with your bank or credit union if international purchases are permitted
Please contact our Customer Support Team if you continue to experience the same error. One of our friendly and helpful agents will be more than happy to assist you.
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