If you think that your package is lost or delayed, please contact our support team with your order number. We will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!
In the case that a shipment has been marked as delivered but not actually received, here are a couple of things you can do before contacting our team:
- Check with your neighbors, building management, or security to see if they may have received it on your behalf.
- Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt
Please contact our Customer Support Team. One of our helpful agents will act promptly to assist and solve your inquiry.
Please click below to send your inquiry: